Support

The Customer Support Service is run by expert Progea technicians who are fully qualified to provide solutions and answers to any query you may have.  

The professionalism and competence of the Support Team working closely together with the Research & Development department, the product developers, guarantee users with the best solutions.  Progea's experience in the industrial application field has enabled them to understand customer demands and transcend simple support services by offering solutions to solve application problems and workarounds.  They also provide on demand support services for specific application needs.

• Support via email or Web : All Movicon developers are free to use the Technical Support services by using email and the Support section on the Progea website.  Registered users have one year's free access to this service when purchasing the Editor License.

• Hot Line support : Expert technicians are on hand at the Progea Help Desk to answer calls during office hours.  Their job is to assess and help solve any problems the caller has in connection to using the Progea software products.  This Service is available to those users who have subscribed to the half yearly or yearly Premium Support service.