Support

The Customer Support Service is run by expert technicians who are fully qualified to provide solutions and answers to any query you may have.  

The professionalism and competence of the Support Team working closely together with the Research & Development department, the product developers, guarantee users with the best solutions.  Our experience in the industrial application field has enabled them to understand customer demands and transcend simple support services by offering solutions to solve application problems and workarounds.  They also provide on demand support services for specific application needs.

• Support via E-mail or Web: All Movicon developers can use Technical Support by E-mail or over the web based on the Support Services regulations by using the appropriate technical section on the website. Registered users have the right to access the Website support services (BugBase, KnowledgeBase etc...)

• Hot Line Support: The Help Desk is offered to skilled technicians during office hours for any queries or problems concern the use of our software product.  The Service is accessible on dedicated phone lines only for users who have subscribed with a six-month or annual subscription fee.